[{"data":1,"prerenderedAt":602},["ShallowReactive",2],{"support-index:support_en":3,"support-article:support_en:app-downloaden-en-installeren":454},{"sectionDocs":4,"articles":130},[5,32,68,99],{"id":6,"description":7,"extension":8,"icon":9,"intro":10,"meta":11,"name":12,"order":13,"stem":14,"subsections":15,"__hash__":31},"supportSections_en\u002Fen\u002Fsupport-sections\u002Faan-de-slag.yml","Installing the app, setting up your account and starting your first session.","yml","activity","New to SimplePark? Here you read how to install the app, create an account with your phone number, Google or Apple, and complete it with your details and your first vehicle. After that you start your first session in a few taps.",{},"Getting started","1","en\u002Fsupport-sections\u002Faan-de-slag",[16,21,26],{"slug":17,"name":18,"description":19,"intro":20},"installatie-en-account","Installation and account","Installing the app, creating an account and signing in.","From download to your first sign-in. How to install the app on iOS and Android, sign up with your phone number or with Google or Apple, verify your number and email address, complete your account and sign in on a new device.",{"slug":22,"name":23,"description":24,"intro":25},"instellen-voor-je-eerste-rit","Setting up for your first trip","Vehicle, credit, notifications and location.","Four things you arrange once: your vehicle, your first top-up, notifications on your phone and access to your location. After that, every parking session takes a few taps.",{"slug":27,"name":28,"description":29,"intro":30},"zo-werkt-simplepark","How SimplePark works","The app at a glance, where you can park and what it costs.","New to SimplePark? See how the app is laid out, how your first parking session goes, in which municipalities you can park and what you pay per session. Plus the questions new users ask us most.","nqekgsmc97Y2OvpIJaWlmGhScOJw73SpWGxDn5u01yc",{"id":33,"description":34,"extension":8,"icon":35,"intro":36,"meta":37,"name":38,"order":39,"stem":40,"subsections":41,"__hash__":67},"supportSections_en\u002Fen\u002Fsupport-sections\u002Faccount-en-instellingen.yml","Signing in, your details, licence plates, notifications and closing your account.","support","Your account and settings: signing in and your password, your personal details, managing licence plates, setting up notifications and viewing your data. Also how to close your account and what happens to your data then.",{},"Account & settings","4","en\u002Fsupport-sections\u002Faccount-en-instellingen",[42,47,52,57,62],{"slug":43,"name":44,"description":45,"intro":46},"inloggen-en-beveiliging","Sign-in and security","Changing or resetting your password, sign-in problems, signing out and spotting fraud.","Changing or resetting your password, what to do when signing in fails, how to sign out on a device and how to recognise fraud in SimplePark's name.",{"slug":48,"name":49,"description":50,"intro":51},"persoonlijke-gegevens","Personal details","Email address, phone number, name, address, language and viewing your data.","Changing your email address, phone number, name and address, setting your language and viewing or downloading your data.",{"slug":53,"name":54,"description":55,"intro":56},"kentekens-en-voertuigen","Licence plates and vehicles","Adding and removing plates, a default plate and foreign plates.","SimplePark parks by licence plate, so your plates have to be right. How to manage them, set a default plate, add a foreign plate and how many plates you can link at most.",{"slug":58,"name":59,"description":60,"intro":61},"notificaties","Notifications","Managing notifications, reminders and notifications that do not arrive.","Which notifications and emails SimplePark sends, how to turn them on or off, how the end-of-session reminder works and what to do when you receive no notifications.",{"slug":63,"name":64,"description":65,"intro":66},"account-beeindigen","Closing your account","Deleting your account and what happens to your data.","Deleting your account, what happens to your data afterwards and what to settle before you delete it.","_0of3vAWwMMycQRK4UxaA6cTYGUYLF_RU8xOnb0pGBM",{"id":69,"description":70,"extension":8,"icon":71,"intro":72,"meta":73,"name":74,"order":75,"stem":76,"subsections":77,"__hash__":98},"supportSections_en\u002Fen\u002Fsupport-sections\u002Fbetalen-en-facturen.yml","Payment methods, what a session costs, invoices and payment problems.","invoice","How you pay and what it costs: topping up through iDEAL, direct debit, the € 0.29 service fee per session and the monthly invoice. And what to do when a payment or direct debit fails.",{},"Payments & invoices","3","en\u002Fsupport-sections\u002Fbetalen-en-facturen",[78,83,88,93],{"slug":79,"name":80,"description":81,"intro":82},"betaalmethoden","Payment methods","iDEAL, direct debit and managing your payment method.","Which payment methods SimplePark supports, how to add, change or remove one, and how direct debit and paying with iDEAL work.",{"slug":84,"name":85,"description":86,"intro":87},"kosten-service-en-transactiekosten","Costs, service and transaction fees","What makes up the price of a session and when you pay.","A parking session is the municipal parking rate plus SimplePark's fees. Exactly what you pay, when it is charged and what an aborted session costs.",{"slug":89,"name":90,"description":91,"intro":92},"facturen-en-bonnen","Invoices and receipts","Downloading invoices and receipts, monthly overviews and invoice details.","Downloading an invoice or receipt, viewing your monthly overview, changing your invoice details and receiving invoices automatically by email.",{"slug":94,"name":95,"description":96,"intro":97},"betaalproblemen","Payment problems","Failed payments, reversed debits and an outstanding balance.","A payment that fails, a direct debit that was reversed or an outstanding balance that blocks your account. What is going on and how to resolve it.","lKCZlelnsANeLaM4XUQtuP24BwAOuDFv2YIILpVy6Ec",{"id":100,"description":101,"extension":8,"icon":102,"intro":103,"meta":104,"name":105,"order":106,"stem":107,"subsections":108,"__hash__":129},"supportSections_en\u002Fen\u002Fsupport-sections\u002Fparkeren-op-straat.yml","Starting, managing and stopping a session. Plus zones, hours and rates.","parking-meter","Everything about street parking with the app: starting a session in the right zone, extending or stopping it, and what to do when something goes wrong. Plus how zones, paid hours and rates work, because the municipality sets those.",{},"Street parking","2","en\u002Fsupport-sections\u002Fparkeren-op-straat",[109,114,119,124],{"slug":110,"name":111,"description":112,"intro":113},"parkeeractie-starten","Starting a session","Picking the right zone and starting, also for another licence plate.","Everything about the moment you park the car: picking the right zone, starting for another licence plate, setting an end time in advance and what to do when starting fails.",{"slug":115,"name":116,"description":117,"intro":118},"lopende-parkeeractie-beheren","Managing a running session","Stopping, extending, auto-stop and forgetting to stop.","Your session is running. How to stop, extend or auto-stop it, what happens when you forget to stop, how to switch licence plate and whether several sessions can run at once.",{"slug":120,"name":121,"description":122,"intro":123},"zones-en-dekking","Zones and coverage","Where SimplePark works and how to find the zone code.","In which municipalities SimplePark works, how to find the zone code on the street and in the app, and the difference between a zone and an area.",{"slug":125,"name":126,"description":127,"intro":128},"tarieven-en-parkeertijd","Rates and parking time","How the rate is set, day passes, maximum duration and paid hours.","The municipality sets the parking rate, not SimplePark. How that rate comes about, when a day pass is cheaper, how long you can stay at most and how paid hours and public holidays work.","Z5mcXfY_JJdPpbOpguwCzIhHrLFzkyJTJDKCBPg7gkE",[131,136,141,146,150,155,159,164,168,172,176,180,184,188,192,196,200,204,208,212,216,220,224,228,232,236,240,244,248,252,256,260,264,269,274,278,282,286,290,294,298,302,306,310,314,318,322,326,330,334,338,342,346,350,354,358,362,366,370,374,378,382,386,390,394,398,402,406,410,414,418,422,426,430,434,438,442,446,450],{"path":132,"title":133,"description":134,"section":135,"subsection":17,"order":106},"\u002Fkennisbank\u002Faccount-aanmaken","Creating an account","You create a SimplePark account with your phone number and a password, or with Google or Apple. Here is how signing up works in the app.","aan-de-slag",{"path":137,"title":138,"description":139,"section":140,"subsection":94,"order":75},"\u002Fkennisbank\u002Faccount-geblokkeerd-door-een-openstaand-bedrag","Account blocked by an outstanding amount","If an invoice is open, your vehicles are blocked and you cannot start a session. Pay the invoice and you can park again straight away.","betalen-en-facturen",{"path":142,"title":143,"description":144,"section":145,"subsection":63,"order":13},"\u002Fkennisbank\u002Faccount-verwijderen","Deleting your account","You request deletion yourself under Profile › Security. It is final after thirty days; sign in within that period and the deletion is cancelled.","account-en-instellingen",{"path":147,"title":148,"description":149,"section":135,"subsection":17,"order":13},"\u002Fkennisbank\u002Fapp-downloaden-en-installeren","Downloading and installing the app","The SimplePark app is free in the App Store and Google Play. How to find the right app, install it and know whether your phone is supported.",{"path":151,"title":152,"description":153,"section":154,"subsection":115,"order":75},"\u002Fkennisbank\u002Fautomatisch-stoppen-instellen","When does a session end by itself?","Two things end a parking session without you doing anything: your own end time and the municipality maximum. This is what you get to see.","parkeren-op-straat",{"path":156,"title":157,"description":158,"section":140,"subsection":79,"order":39},"\u002Fkennisbank\u002Fautomatische-incasso-instellen","Setting up direct debit","With direct debit you pay afterwards. How to turn on Automatic debit, and what decides when the amount leaves your bank account.",{"path":160,"title":161,"description":162,"section":140,"subsection":94,"order":163},"\u002Fkennisbank\u002Fbetaalmethode-geweigerd","Payment method declined","Does your bank decline the payment or the € 0.01 verification payment for linking an account? The cause is almost always the bank. How to fix it.","5",{"path":165,"title":166,"description":167,"section":135,"subsection":22,"order":106},"\u002Fkennisbank\u002Fbetaalmethode-koppelen","Setting up payment for your first trip","Before your first action you put credit on your account. How to top up with iDEAL, and why direct debit is not there yet on a new account.",{"path":169,"title":170,"description":171,"section":140,"subsection":79,"order":106},"\u002Fkennisbank\u002Fbetaalmethode-toevoegen","Linking a bank account","Linking means giving a SEPA mandate through the Link payment method wizard. You confirm with a one-cent verification payment through iDEAL.",{"path":173,"title":174,"description":175,"section":140,"subsection":79,"order":75},"\u002Fkennisbank\u002Fbetaalmethode-wijzigen-of-verwijderen","Changing or removing a linked account","New bank? Link the new account first, make it the default and only then unlink the old one. You cannot remove your only mandate.",{"path":177,"title":178,"description":179,"section":140,"subsection":79,"order":163},"\u002Fkennisbank\u002Fbetalen-met-ideal","Paying with iDEAL","You top up with iDEAL at your own bank and the credit lands almost immediately. How a payment goes and what the on-screen messages mean.",{"path":181,"title":182,"description":183,"section":140,"subsection":94,"order":13},"\u002Fkennisbank\u002Fbetaling-mislukt","Payment failed","A failed top-up means nothing was debited and nothing was added. How to check that, try again and resolve it if the bank did debit the money.",{"path":185,"title":186,"description":187,"section":140,"subsection":89,"order":106},"\u002Fkennisbank\u002Fbon-van-een-parkeeractie-opvragen","Requesting a receipt for one session","After every finished session you get the email Your parking receipt with the receipt attached. The app shows the same details under Activities.",{"path":189,"title":190,"description":191,"section":145,"subsection":53,"order":39},"\u002Fkennisbank\u002Fbuitenlands-kenteken-toevoegen","Adding a foreign licence plate","Driving a Belgian, German, Luxembourg, Swiss or Polish car? Pick the country inside the plate field and park in the Netherlands with SimplePark.",{"path":193,"title":194,"description":195,"section":154,"subsection":125,"order":106},"\u002Fkennisbank\u002Fdagkaarten-en-dagtarieven","Day passes and day rates","In a day-pass zone you pay a fixed day rate from the moment you start. How to recognise such a zone in the app and what you actually pay.",{"path":197,"title":198,"description":199,"section":154,"subsection":110,"order":106},"\u002Fkennisbank\u002Fde-juiste-zone-kiezen","Choosing the right zone","The zone sets the rate and decides whether enforcement sees your session. How to check the zone the app suggests and pick another one yourself when needed.",{"path":201,"title":202,"description":203,"section":135,"subsection":17,"order":163},"\u002Fkennisbank\u002Fe-mailadres-bevestigen","Confirming your email address","We send a 6-digit code to your email address, not a link. How to confirm it in the app and what to do when the email does not arrive.",{"path":205,"title":206,"description":207,"section":145,"subsection":48,"order":13},"\u002Fkennisbank\u002Fe-mailadres-wijzigen","Changing your email address","You change your email address under Profile › Account and confirm it with a 6-digit code. What we use it for and what to do if the code does not arrive.",{"path":209,"title":210,"description":211,"section":154,"subsection":110,"order":13},"\u002Fkennisbank\u002Feen-parkeeractie-starten","Starting a parking session","From the map to the zone screen: check the zone, pick your vehicle, set an end time and start. With the checks that prevent most mistakes.",{"path":213,"title":214,"description":215,"section":140,"subsection":89,"order":163},"\u002Fkennisbank\u002Ffacturen-automatisch-per-e-mail-ontvangen","Receiving invoices by email","The invoice for a top-up arrives by itself. Your monthly parking costs you request yourself; there is no switch and no second recipient.",{"path":217,"title":218,"description":219,"section":140,"subsection":89,"order":13},"\u002Fkennisbank\u002Ffactuur-downloaden","Requesting your invoice","Invoices holds your top-ups and your parking costs per month. You request an invoice and we email it to you as a PDF.",{"path":221,"title":222,"description":223,"section":140,"subsection":89,"order":39},"\u002Fkennisbank\u002Ffactuurgegevens-wijzigen","What appears on your invoice","Your invoice carries the name and address of your account. You change them under Profile › Account; there is no separate invoice-details screen.",{"path":225,"title":226,"description":227,"section":154,"subsection":125,"order":163},"\u002Fkennisbank\u002Ffeestdagen-en-afwijkende-tijden","Public holidays and deviating hours","On public holidays, during events and on late-shopping days, paid hours can differ. Every municipality does it differently. How to find out what applies.",{"path":229,"title":230,"description":231,"section":145,"subsection":43,"order":163},"\u002Fkennisbank\u002Ffraude-en-nepberichten-herkennen","Recognising fraud and fake messages","Fraud in the name of parking apps runs on emails and texts about a failed payment or a fine. What we do and do not send, and how to spot a fake message.",{"path":233,"title":234,"description":235,"section":145,"subsection":58,"order":106},"\u002Fkennisbank\u002Fherinnering-voor-het-einde-van-je-parkeertijd","Reminder before your parking time ends","By default you get a push message a quarter of an hour before your end time. You can set that lead time to 5 to 60 minutes, and add email to it.",{"path":237,"title":238,"description":239,"section":154,"subsection":125,"order":13},"\u002Fkennisbank\u002Fhoe-het-parkeertarief-wordt-bepaald","How the parking rate is set","The municipality sets the parking rate per zone and time of day, and the time unit you are billed in. Why rates differ and where to find them.",{"path":241,"title":242,"description":243,"section":154,"subsection":115,"order":39},"\u002Fkennisbank\u002Fik-ben-vergeten-te-stoppen","I forgot to stop","A session that kept running after you drove off: what to do now, what you pay and why we cannot reverse the parking fee. Plus how to prevent it.",{"path":245,"title":246,"description":247,"section":145,"subsection":58,"order":75},"\u002Fkennisbank\u002Fik-ontvang-geen-notificaties","I am not receiving notifications","SimplePark notifications not arriving? Check whether the channel is on in the app first, then the permission and the settings of your phone.",{"path":249,"title":250,"description":251,"section":154,"subsection":120,"order":13},"\u002Fkennisbank\u002Fin-welke-gemeenten-werkt-simplepark","In which municipalities does SimplePark work?","SimplePark works in every Dutch municipality with paid street parking, more than 170 cities and towns. How to tell on the spot, and what falls outside.",{"path":253,"title":254,"description":255,"section":140,"subsection":94,"order":39},"\u002Fkennisbank\u002Fincasso-gestorneerd","Direct debit reversed","A reversed or failed direct debit becomes an open invoice you pay yourself. Why a debit goes wrong, what it means for you and how to prevent it.",{"path":257,"title":258,"description":259,"section":145,"subsection":43,"order":75},"\u002Fkennisbank\u002Finloggen-lukt-niet","Cannot log in","Login failed, an account through Google or Apple, or an app that hangs: why logging in goes wrong and what to do in each situation.",{"path":261,"title":262,"description":263,"section":135,"subsection":17,"order":75},"\u002Fkennisbank\u002Finloggen-met-google-of-apple","Signing in with Google or Apple","Sign up without a password using your Google account, or your Apple account on iPhone. How it works and where to see which method you used.",{"path":265,"title":266,"description":267,"section":135,"subsection":17,"order":268},"\u002Fkennisbank\u002Finloggen-op-een-nieuw-toestel","Signing in on a new device","New phone? Install the app and sign in with your phone number, Google or Apple. Your vehicles, credit and history are there straight away.","7",{"path":270,"title":271,"description":272,"section":135,"subsection":17,"order":273},"\u002Fkennisbank\u002Fje-account-afronden","Completing your account","After signing up the app asks for four things: your name, email address, phone number and first vehicle. Without them you cannot park.","6",{"path":275,"title":276,"description":277,"section":135,"subsection":22,"order":13},"\u002Fkennisbank\u002Fje-eerste-kenteken-toevoegen","Adding your first vehicle","Without a vehicle in your account you cannot park. How to add one in the app, and how to be sure the licence plate is exactly right.",{"path":279,"title":280,"description":281,"section":135,"subsection":27,"order":106},"\u002Fkennisbank\u002Fje-eerste-parkeeractie","Your first parking action","From parking the car to driving off: how your first parking action with SimplePark goes, step by step, including the checks that prevent a fine.",{"path":283,"title":284,"description":285,"section":145,"subsection":48,"order":163},"\u002Fkennisbank\u002Fje-gegevens-inzien-of-downloaden","Viewing or requesting your data","Most of it you see in the app. You request a full copy under Profile › Privacy › Request your data; it arrives by email within a week.",{"path":287,"title":288,"description":289,"section":145,"subsection":53,"order":106},"\u002Fkennisbank\u002Fkenteken-verwijderen","Removing a vehicle","Sold the car or returned the hire car? How to take the vehicle out of your account, and what happens to your default vehicle and your records.",{"path":291,"title":292,"description":293,"section":154,"subsection":115,"order":163},"\u002Fkennisbank\u002Fkenteken-wijzigen-tijdens-een-lopende-actie","Changing the licence plate during a session","Picked the wrong vehicle when starting? A running session cannot be edited. Stop it and start again. How to limit the damage.",{"path":295,"title":296,"description":297,"section":145,"subsection":53,"order":13},"\u002Fkennisbank\u002Fkentekens-beheren","Managing your vehicles","Every car you park with sits under Vehicles. How to rename one, pick a default, and keep the list short enough to avoid mistakes.",{"path":299,"title":300,"description":301,"section":140,"subsection":84,"order":163},"\u002Fkennisbank\u002Fkosten-bij-een-afgebroken-parkeeractie","Cost of an aborted parking session","Stopped right after starting, lost connection or app crashed: what you pay when a session does not go as intended, and when we can help.",{"path":303,"title":304,"description":305,"section":135,"subsection":22,"order":39},"\u002Fkennisbank\u002Flocatietoegang-toestaan","Allowing location access","With access to your location, the app shows straight away which zone you are in. How to grant permission, and what we do with it.",{"path":307,"title":308,"description":309,"section":140,"subsection":89,"order":75},"\u002Fkennisbank\u002Fmaandoverzicht-bekijken","Looking back at your sessions and costs","Activities shows your sessions, Balance › Transactions your balance movements and Invoices › Usage your parking costs per month.",{"path":311,"title":312,"description":313,"section":145,"subsection":53,"order":163},"\u002Fkennisbank\u002Fmaximaal-aantal-kentekens","How many vehicles can you add?","You add as many vehicles as you need, free of charge. What to watch with a long list, and what is actually capped: the number of parking actions.",{"path":315,"title":316,"description":317,"section":154,"subsection":125,"order":75},"\u002Fkennisbank\u002Fmaximale-parkeerduur","Maximum parking duration","In some zones you may only stay one or two hours. The app shows that maximum in advance and does not let you exceed it. What to do if you want longer.",{"path":319,"title":320,"description":321,"section":154,"subsection":115,"order":273},"\u002Fkennisbank\u002Fmeerdere-parkeeracties-tegelijk","Several parking sessions at once","With several vehicles in your account you can run several sessions at once, for yourself and a visitor for instance. At most one runs per vehicle.",{"path":323,"title":324,"description":325,"section":145,"subsection":48,"order":75},"\u002Fkennisbank\u002Fnaam-en-adresgegevens-aanpassen","Changing your name and address","Your name and your address both sit under Profile › Account. How to change them, why we ask for your address and what ends up on your invoice.",{"path":327,"title":328,"description":329,"section":154,"subsection":115,"order":268},"\u002Fkennisbank\u002Fnaheffing-ontvangen-terwijl-je-betaald-had","Received a fine even though you had paid","A parking fine while your session was running? Check plate, zone and time under Activities, and use those details for your objection. We help.",{"path":331,"title":332,"description":333,"section":135,"subsection":22,"order":75},"\u002Fkennisbank\u002Fnotificaties-aanzetten","Turning on notifications","Under Profile › Notifications you switch push and email on or off per kind of message. How to do that, and how your phone grants permission.",{"path":335,"title":336,"description":337,"section":145,"subsection":58,"order":13},"\u002Fkennisbank\u002Fnotificaties-en-e-mailberichten-beheren","Managing notifications and emails","Under Profile › Notifications you switch push and email on or off per kind of message, and choose how often or how far ahead you hear from us.",{"path":339,"title":340,"description":341,"section":140,"subsection":94,"order":106},"\u002Fkennisbank\u002Fopenstaand-bedrag-betalen","Paying an outstanding amount","An outstanding amount ends up on an invoice. How to find that invoice in the app or in your inbox, pay it and start parking again straight away.",{"path":343,"title":344,"description":345,"section":145,"subsection":63,"order":75},"\u002Fkennisbank\u002Fopenstaande-zaken-voor-verwijdering","Things to settle before deletion","Running session, open invoice, credit and invoices: four things to settle before you delete your account. Three of them block the request outright.",{"path":347,"title":348,"description":349,"section":135,"subsection":27,"order":13},"\u002Fkennisbank\u002Foverzicht-van-de-app","Overview of the app","A tour of the app: the map with the parking zones, your activities and your profile. Know where everything is before you go and park.",{"path":351,"title":352,"description":353,"section":154,"subsection":115,"order":13},"\u002Fkennisbank\u002Fparkeeractie-stoppen","Stopping a parking session","Back at your car? Stop your session in the app and you stop paying. How to do it, and what you see afterwards under Activities.",{"path":355,"title":356,"description":357,"section":154,"subsection":115,"order":106},"\u002Fkennisbank\u002Fparkeertijd-verlengen","Extending your parking time","Appointment running late? With Extend you pick a new end time for your running session, without a second service fee. How it works.",{"path":359,"title":360,"description":361,"section":154,"subsection":110,"order":75},"\u002Fkennisbank\u002Fparkeren-voor-een-ander-kenteken","Parking for another licence plate","Borrowed car, hire car or a visitor at your door: you park for any vehicle in your account. How to add one and pick it when starting.",{"path":363,"title":364,"description":365,"section":140,"subsection":84,"order":273},"\u002Fkennisbank\u002Fprijswijzigingen","Price changes","Parking rates are set by the municipality and usually change on 1 January. We only change our service and transaction fees with advance notice.",{"path":367,"title":368,"description":369,"section":140,"subsection":84,"order":75},"\u002Fkennisbank\u002Fservicekosten-van-simplepark","The SimplePark service fee","The service fee is € 0.29 per session, fixed and independent of duration. What you get for it, when you do not pay it and how it compares to a plan.",{"path":371,"title":372,"description":373,"section":145,"subsection":53,"order":75},"\u002Fkennisbank\u002Fstandaardkenteken-instellen","Setting a default vehicle","The default vehicle is preselected whenever you start a parking action. How to switch it on for the car you park with most often.",{"path":375,"title":376,"description":377,"section":145,"subsection":48,"order":39},"\u002Fkennisbank\u002Ftaalvoorkeur-instellen","Language of the app and the website","The app is in Dutch and English and follows your phone. On the website you pick with the NL\u002FEN switch. And this is how our emails work.",{"path":379,"title":380,"description":381,"section":135,"subsection":17,"order":39},"\u002Fkennisbank\u002Ftelefoonnummer-verifieren","Verifying your phone number","We send a 6-digit code by text message to confirm the number is yours. How to enter it and what to do when the message does not arrive.",{"path":383,"title":384,"description":385,"section":145,"subsection":48,"order":106},"\u002Fkennisbank\u002Ftelefoonnummer-wijzigen","Changing your phone number","Your phone number is your login name. Change it under Profile › Account and confirm with the 6-digit SMS code sent to your new number.",{"path":387,"title":388,"description":389,"section":140,"subsection":84,"order":106},"\u002Fkennisbank\u002Ftransactiekosten-per-betaling","Transaction fee per payment","Every successful top-up or direct debit carries a € 0.29 transaction fee, whatever the amount. Why the fee exists and how to keep it down.",{"path":391,"title":392,"description":393,"section":145,"subsection":43,"order":39},"\u002Fkennisbank\u002Fuitloggen","Logging out","You log out at the bottom of your profile with Log out. When it is wise, what happens to a running action and what to do if your phone is gone.",{"path":395,"title":396,"description":397,"section":135,"subsection":27,"order":163},"\u002Fkennisbank\u002Fveelgestelde-vragen-van-nieuwe-gebruikers","Frequently asked questions from new users","The questions we hear most from new users, answered briefly: about costs, credit, licence plates, enforcement and forgetting to stop.",{"path":399,"title":400,"description":401,"section":154,"subsection":125,"order":39},"\u002Fkennisbank\u002Fvenstertijden-en-betaalde-uren","Paid hours","Paid parking only applies on the days and hours the municipality has set. Outside those hours you pay nothing, even if your session keeps running.",{"path":403,"title":404,"description":405,"section":154,"subsection":120,"order":39},"\u002Fkennisbank\u002Fverschil-tussen-zones-en-gebieden","The difference between zones and areas","An area is the part of town where paid parking applies; a zone is the part within it with one rate and one code. Why that distinction matters to you.",{"path":407,"title":408,"description":409,"section":154,"subsection":110,"order":39},"\u002Fkennisbank\u002Fvooraf-een-eindtijd-instellen","Setting an end time in advance","Every parking session carries an end time. How to pick it yourself in Until what time do you want to park?, and how it works if you are back early.",{"path":411,"title":412,"description":413,"section":135,"subsection":27,"order":75},"\u002Fkennisbank\u002Fwaar-kun-je-parkeren-met-simplepark","Where you can park with SimplePark","SimplePark works for paid street parking across the Netherlands, in over 170 cities. Where the app does and does not work, and how to tell on the spot.",{"path":415,"title":416,"description":417,"section":154,"subsection":110,"order":163},"\u002Fkennisbank\u002Fwaarom-kan-ik-hier-geen-actie-starten","Why can I not start a session here?","No zone, no start button or a message on screen? The messages the app really shows, what they mean and what to do about them.",{"path":419,"title":420,"description":421,"section":140,"subsection":84,"order":13},"\u002Fkennisbank\u002Fwaaruit-bestaan-de-kosten-van-een-parkeeractie","What makes up the cost of a parking session","A session costs the municipal parking fee plus a € 0.29 service fee for SimplePark, and a transaction fee per payment. With a worked example.",{"path":423,"title":424,"description":425,"section":145,"subsection":43,"order":106},"\u002Fkennisbank\u002Fwachtwoord-vergeten","Forgot password","Lost your password? You set a new one with your phone number and a 6-digit SMS code. No email and no reset link are involved.",{"path":427,"title":428,"description":429,"section":145,"subsection":43,"order":13},"\u002Fkennisbank\u002Fwachtwoord-wijzigen","Changing your password","You change your password under Profile › Security, with your current password. What makes a good password and what applies with Google or Apple.",{"path":431,"title":432,"description":433,"section":140,"subsection":84,"order":39},"\u002Fkennisbank\u002Fwanneer-wordt-er-afgeschreven","When is the money taken","With credit the cost comes off your balance the moment your session stops. With direct debit around the end of the month, or earlier at the threshold.",{"path":435,"title":436,"description":437,"section":145,"subsection":63,"order":106},"\u002Fkennisbank\u002Fwat-gebeurt-er-met-je-gegevens","What happens to your data","After deleting your account we erase your personal data. Invoices and parking data we keep for seven years, as the law requires.",{"path":439,"title":440,"description":441,"section":135,"subsection":27,"order":39},"\u002Fkennisbank\u002Fwat-kost-parkeren-met-simplepark","What does parking with SimplePark cost?","The municipal parking rate plus a € 0.29 service fee per session and a € 0.29 transaction fee per top-up. No subscription, no other costs.",{"path":443,"title":444,"description":445,"section":140,"subsection":79,"order":13},"\u002Fkennisbank\u002Fwelke-betaalmethoden-worden-ondersteund","Which payment methods are supported","You park on credit topped up with iDEAL. If your account has direct debit, the amount is collected from your bank account by SEPA direct debit.",{"path":447,"title":448,"description":449,"section":154,"subsection":120,"order":75},"\u002Fkennisbank\u002Fzone-informatie-bekijken-in-de-app","Viewing zone information in the app","The name, the on-site code, the warnings and the rates per day: that is what the Parking zone screen shows you before you start. How to read it.",{"path":451,"title":452,"description":453,"section":154,"subsection":120,"order":106},"\u002Fkennisbank\u002Fzonecode-vinden-op-straat","Finding the zone code on the street","The zone code is on the parking sign and on the ticket machine. How to recognise it, tell it apart from other numbers and use it in the app.",{"id":455,"title":148,"body":456,"description":149,"extension":594,"meta":595,"navigation":596,"order":13,"path":147,"publishedAt":597,"section":135,"seo":598,"stem":599,"subsection":17,"updatedAt":600,"__hash__":601},"support_en\u002Fkennisbank\u002Fapp-downloaden-en-installeren.md",{"type":457,"value":458,"toc":584},"minimark",[459,463,468,508,512,539,546,550,553,557,560,564,575,579],[460,461,462],"p",{},"SimplePark is an app for iPhone and Android. You download it for free from the App Store or Google Play; you only pay when you actually park. Installing takes a minute, and after that you create your account in the app.",[464,465,467],"h2",{"id":466},"iphone-ios","iPhone (iOS)",[469,470,471],"steps",{},[472,473,474,483,498,505],"ol",{},[475,476,477,478,482],"li",{},"Open the ",[479,480,481],"strong",{},"App Store"," on your iPhone.",[475,484,485,486,489,490,497],{},"Search for ",[479,487,488],{},"SimplePark"," or go straight to ",[491,492,496],"a",{"href":493,"rel":494},"https:\u002F\u002Fapps.apple.com\u002Fnl\u002Fapp\u002Fsimplepark\u002Fid6503952577",[495],"nofollow","SimplePark in the App Store",".",[475,499,500,501,504],{},"Tap ",[479,502,503],{},"Get"," and confirm with Face ID, Touch ID or your Apple ID password.",[475,506,507],{},"Open the app once the installation has finished.",[464,509,511],{"id":510},"android","Android",[469,513,514],{},[472,515,516,523,532,537],{},[475,517,518,519,522],{},"Open ",[479,520,521],{},"Google Play"," on your phone.",[475,524,485,525,489,527,497],{},[479,526,488],{},[491,528,531],{"href":529,"rel":530},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=nl.simplepark.app&hl=nl",[495],"SimplePark in Google Play",[475,533,500,534,497],{},[479,535,536],{},"Install",[475,538,507],{},[540,541,543],"note",{"type":542},"warning",[460,544,545],{},"Only download the app from the official App Store or Google Play. An app you install through a link in a message or from another website is not ours.",[464,547,549],{"id":548},"how-to-recognise-the-real-app","How to recognise the real app",[460,551,552],{},"The app is simply called \"SimplePark\" and the publisher is SimplePark B.V. If you see several apps with a similar name in the store, check the publisher and, when in doubt, use the links above: they go straight to the right page.",[464,554,556],{"id":555},"which-phones-are-supported","Which phones are supported?",[460,558,559],{},"On iPhone you need iOS 16.6 or newer; on Android, a recent version. If you cannot find or install the app in the store, your phone or its operating system is usually too old. Update the operating system through your phone's settings first and try again. A tablet works too, but the app is made for your phone: that is what you have at hand when you park.",[464,561,563],{"id":562},"keeping-the-app-up-to-date","Keeping the app up to date",[460,565,566,567,570,571,574],{},"We release updates regularly. Turn on automatic updates in the App Store or Google Play and you will always have the latest version without thinking about it. That is not a luxury: after a large change behind the scenes the app stops you with ",[479,568,569],{},"Time for an update!",": \"We have refreshed SimplePark behind the scenes. To keep using the app and starting parking activities, you need the latest version.\" The ",[479,572,573],{},"Update"," button takes you straight to the store.",[464,576,578],{"id":577},"what-next","What next?",[460,580,581,582,497],{},"After installing, you sign up with your phone number, Google or Apple, and complete your account with your details and your first vehicle. How that works is in ",[491,583,133],{"href":132},{"title":585,"searchDepth":586,"depth":586,"links":587},"",2,[588,589,590,591,592,593],{"id":466,"depth":586,"text":467},{"id":510,"depth":586,"text":511},{"id":548,"depth":586,"text":549},{"id":555,"depth":586,"text":556},{"id":562,"depth":586,"text":563},{"id":577,"depth":586,"text":578},"md",{},true,"2026-09-06",{"title":148,"description":149},"kennisbank\u002Fapp-downloaden-en-installeren","2026-09-08","dpo-8AAUQyREpkTe9TX92SpvxhRbQfoKXRRyc94IyPI",1788899032947]