[{"data":1,"prerenderedAt":416},["ShallowReactive",2],{"support-index:support_en":3,"support-article:support_en:changing-your-details":324},{"sectionDocs":4,"articles":118,"authorDocs":279},[5,34,62,90],{"id":6,"description":7,"extension":8,"intro":9,"meta":10,"name":11,"order":12,"stem":13,"subsections":14,"__hash__":33},"supportSections_en\u002Fen\u002Fsupport-sections\u002Faccount-and-settings.yml","Signing in, your details and notifications.","yml","Signing in and your password, changing your details and setting up notifications. And what to do when you want to delete your account.",{},"Account & settings","4","en\u002Fsupport-sections\u002Faccount-and-settings",[15,21,27],{"slug":16,"icon":17,"name":18,"description":19,"intro":20},"sign-in-and-security","lock","Sign-in and security","Signing in, your password, a new phone and fake messages.","What to do when you cannot sign in or lost your password, how to move to a new phone and how to recognize fake messages.",{"slug":22,"icon":23,"name":24,"description":25,"intro":26},"personal-details","account","Details and account","Changing or requesting your details and deleting your account.","Changing your name, address, email address or phone number, requesting a copy of your data and deleting your account.",{"slug":28,"icon":29,"name":30,"description":31,"intro":32},"notifications","bell","Notifications","Setting up notifications and what to do when they do not arrive.","Choose which notifications and emails you get about your parking action, and read what to do when they do not arrive.","HvAeiWzMFT9Q43sWYrARVx2rasFNm-KxVYI-ZlnsWvQ",{"id":35,"description":36,"extension":8,"intro":37,"meta":38,"name":39,"order":40,"stem":41,"subsections":42,"__hash__":61},"supportSections_en\u002Fen\u002Fsupport-sections\u002Fgetting-started.yml","Creating your account, adding your vehicle and your first parking action.","New to SimplePark? Create an account, add your vehicle and start your first parking action. Here you also read what parking with the app costs and where you can use it.",{},"Getting started","1","en\u002Fsupport-sections\u002Fgetting-started",[43,49,55],{"slug":44,"icon":45,"name":46,"description":47,"intro":48},"installation-and-account","download","Creating your account","Installing the app, creating an account and the verification code.","From downloading the app to being ready to park. And what to do when the verification code does not arrive.",{"slug":50,"icon":51,"name":52,"description":53,"intro":54},"vehicles","car","Vehicles","Adding a vehicle, choosing a default or removing one.","You park on your license plate, so the vehicle in the app has to be right. This is how you add one, also with a foreign plate, and how you manage them.",{"slug":56,"icon":57,"name":58,"description":59,"intro":60},"how-simplepark-works","compass","How SimplePark works","Your first parking action, what it costs and where you can park.","How your first parking action goes, what you pay and in which municipalities you can park with SimplePark. With answers to the questions we get most from people who just started.","eel0b5sqPKHElQtfmCLBbeGkoUdlUnx1M_pm9OOIdtI",{"id":63,"description":64,"extension":8,"intro":65,"meta":66,"name":67,"order":68,"stem":69,"subsections":70,"__hash__":89},"supportSections_en\u002Fen\u002Fsupport-sections\u002Fpayments-and-invoices.yml","Topping up, direct debit, invoices and payment problems.","You pay in advance from your balance or afterwards with automatic payment. Here you read how to set up either, where to find your invoices and what to do when a payment fails.",{},"Payments & invoices","3","en\u002Fsupport-sections\u002Fpayments-and-invoices",[71,77,83],{"slug":72,"icon":73,"name":74,"description":75,"intro":76},"payment-methods","pay","Payment methods","Topping up your balance and automatic payment.","You pay in advance from your balance, or afterwards with automatic payment. This is how you set up either.",{"slug":78,"icon":79,"name":80,"description":81,"intro":82},"invoices-and-receipts","invoice","Invoices and overviews","Requesting your invoice and looking back at your parking actions.","Requesting an invoice for your records, and seeing what you parked and what it cost.",{"slug":84,"icon":85,"name":86,"description":87,"intro":88},"payment-problems","failed","Payment problems","A failed payment, an outstanding amount or a reversed direct debit.","A payment that fails, a direct debit that comes back or an amount that is still open. This is how you sort it out and park again.","QGL3apNO34QKSxfz4OITjDjoM9q6g2pVNw0EmisVLnc",{"id":91,"description":92,"extension":8,"intro":93,"meta":94,"name":95,"order":96,"stem":97,"subsections":98,"__hash__":117},"supportSections_en\u002Fen\u002Fsupport-sections\u002Fstreet-parking.yml","Starting, extending and stopping, and what to do when something goes wrong.","Starting a parking action in the right zone, extending it and stopping it. And what to do when you forgot to stop, picked the wrong license plate or got a parking fine anyway.",{},"Street parking","2","en\u002Fsupport-sections\u002Fstreet-parking",[99,105,111],{"slug":100,"icon":101,"name":102,"description":103,"intro":104},"starting-a-session","play","Starting a parking action","Choosing the right zone and starting, also for another car.","Starting in the right zone, for your own car or for another one, and what to do when starting does not work.",{"slug":106,"icon":107,"name":108,"description":109,"intro":110},"managing-a-running-session","stop","Running parking action","Extending, stopping and what to do when something went wrong.","Your parking action is running. How to extend and stop it, and how to sort it out when you forgot to stop, picked the wrong license plate or zone, or got a parking fine.",{"slug":112,"icon":113,"name":114,"description":115,"intro":116},"rates-and-parking-time","euro","Rates and parking time","Paid hours, maximum parking time and day passes.","The municipality sets the rate and the paid hours. Here you read where to find them, how long you may stay and how a day pass works.","ANkb2Y98AhFvYBgWO8DJFSrwVkrS11667K5o0fhY-Hw",[119,124,128,133,137,142,146,150,154,159,163,167,171,175,179,183,187,191,195,199,203,207,211,215,220,224,228,232,236,240,243,247,251,255,259,263,267,271,275],{"path":120,"title":121,"description":122,"section":123,"subsection":50,"order":40},"\u002Fsupport\u002Fadding-a-vehicle","Adding a vehicle","You park on your license plate. How to add a vehicle, also with a foreign plate. Adding one is free.","getting-started",{"path":125,"title":126,"description":127,"section":123,"subsection":44,"order":68},"\u002Fsupport\u002Fallowing-location-access","Allowing location access","With your location the app shows the zone you are in straight away. How to allow it, or turn it on later.",{"path":129,"title":130,"description":131,"section":132,"subsection":16,"order":40},"\u002Fsupport\u002Fcannot-log-in","Cannot log in","Log in the same way you signed up. How to get back in when that does not work.","account-and-settings",{"path":134,"title":135,"description":136,"section":132,"subsection":22,"order":40},"\u002Fsupport\u002Fchanging-your-details","Changing your details","You change your name, address, email address or phone number yourself in the app. A new email or number is confirmed with a code.",{"path":138,"title":139,"description":140,"section":141,"subsection":100,"order":96},"\u002Fsupport\u002Fchoosing-the-right-zone","Choosing the right zone","Enforcement checks that you pay in the zone where your car is. How to find the zone code and make sure it matches.","street-parking",{"path":143,"title":144,"description":145,"section":123,"subsection":44,"order":40},"\u002Fsupport\u002Fcreating-an-account","Creating an account","Download the app, sign up with your phone number, Google or Apple, and finish your account. Then you can park.",{"path":147,"title":148,"description":149,"section":141,"subsection":112,"order":68},"\u002Fsupport\u002Fday-passes-and-day-rates","Parking in a day pass zone","In a day pass zone you pay a fixed amount per day, however long you stay. How to recognize such a zone.",{"path":151,"title":152,"description":153,"section":132,"subsection":22,"order":68},"\u002Fsupport\u002Fdeleting-your-account","Deleting your account","You request the deletion yourself in the app. After 30 days it is final; until then you can come back.",{"path":155,"title":156,"description":157,"section":158,"subsection":84,"order":68},"\u002Fsupport\u002Fdirect-debit-reversed","Direct debit failed or reversed","If a direct debit failed or was reversed, you pay the amount yourself in the app. Then you can park again.","payments-and-invoices",{"path":160,"title":161,"description":162,"section":141,"subsection":106,"order":40},"\u002Fsupport\u002Fextending-your-parking-time","Extending your parking time","Staying longer? Extend your running parking action wherever you are. You pay the service fee only once.",{"path":164,"title":165,"description":166,"section":132,"subsection":16,"order":96},"\u002Fsupport\u002Fforgot-password","Forgot or changing your password","Set a new password with a code by text message, or change your password while you are logged in.",{"path":168,"title":169,"description":170,"section":123,"subsection":56,"order":12},"\u002Fsupport\u002Ffrequently-asked-questions-from-new-users","Frequently asked questions","Short answers to the questions we get most from people who just started, with a link to more.",{"path":172,"title":173,"description":174,"section":132,"subsection":28,"order":96},"\u002Fsupport\u002Fi-am-not-receiving-notifications","I am not receiving notifications","Notifications about your parking action not coming in? Go through these points, from the app to your phone.",{"path":176,"title":177,"description":178,"section":141,"subsection":106,"order":68},"\u002Fsupport\u002Fi-forgot-to-stop","I forgot to stop","Stop your parking action as soon as you notice. What you pay, and how to make sure it does not happen again.",{"path":180,"title":181,"description":182,"section":123,"subsection":56,"order":68},"\u002Fsupport\u002Fin-which-municipalities-does-simplepark-work","Where can you park with SimplePark?","On the street in every Dutch municipality where you pay with a parking app. Not in car parks or on private grounds.",{"path":184,"title":185,"description":186,"section":158,"subsection":78,"order":96},"\u002Fsupport\u002Flooking-back-at-your-sessions-and-costs","Looking back at your parking actions","All your parking actions and what they cost are in the app. You can have a receipt emailed for each one.",{"path":188,"title":189,"description":190,"section":123,"subsection":50,"order":96},"\u002Fsupport\u002Fmanaging-your-vehicles","Managing your vehicles","Naming a vehicle, setting it as default or removing it. You change a license plate by adding it again.",{"path":192,"title":193,"description":194,"section":141,"subsection":112,"order":96},"\u002Fsupport\u002Fmaximum-parking-duration","Maximum parking time","In some zones you may only stay a few hours, however much you pay. How to see it, and how to stay longer.",{"path":196,"title":197,"description":198,"section":123,"subsection":44,"order":96},"\u002Fsupport\u002Fno-verification-code-received","No verification code received","The code for your phone number or email address does not arrive, or the app does not accept it? How to fix it.",{"path":200,"title":201,"description":202,"section":141,"subsection":112,"order":40},"\u002Fsupport\u002Fpaid-hours","When do you have to pay?","The municipality sets the days, hours and rate per zone. How to see them, also on public holidays.",{"path":204,"title":205,"description":206,"section":141,"subsection":100,"order":68},"\u002Fsupport\u002Fparking-for-another-licence-plate","Parking for another car","For a rental, a shared car or your visitor: add the license plate and pick it when you start. Also for several cars at once.",{"path":208,"title":209,"description":210,"section":158,"subsection":84,"order":96},"\u002Fsupport\u002Fpaying-an-outstanding-amount","Paying an outstanding amount","If an invoice is outstanding, you cannot park until it is paid. How to pay it in the app.",{"path":212,"title":213,"description":214,"section":158,"subsection":84,"order":40},"\u002Fsupport\u002Fpayment-failed","Payment failed","If topping up failed, nothing was taken from your account. How to try again, and what to do when you need to park now.",{"path":216,"title":217,"description":218,"section":141,"subsection":106,"order":219},"\u002Fsupport\u002Freceived-a-fine-even-though-you-had-paid","Parking fine although you paid","Compare the license plate, zone and time on the fine with your parking action. If all three match, you object to the municipality.","5",{"path":221,"title":222,"description":223,"section":132,"subsection":16,"order":12},"\u002Fsupport\u002Frecognising-fraud-and-fake-messages","Recognizing fraud and fake messages","A message about a fine or a failed payment, with a link to pay quickly? How to recognize a fake and check it.",{"path":225,"title":226,"description":227,"section":158,"subsection":72,"order":12},"\u002Fsupport\u002Fredeeming-a-discount-code","Redeeming a discount code","Got a code from a promotion or a partner? Redeem it in the app, and the amount comes off your next parking actions.",{"path":229,"title":230,"description":231,"section":158,"subsection":78,"order":40},"\u002Fsupport\u002Frequesting-your-invoice","Requesting your invoice","All your invoices are in the app. Open one and we email it to you as a PDF, for your records or your employer.",{"path":233,"title":234,"description":235,"section":158,"subsection":72,"order":68},"\u002Fsupport\u002Fsetting-up-direct-debit","Automatic payment","Pay your parking costs afterwards by direct debit, without topping up in advance. How to turn it on.",{"path":237,"title":238,"description":239,"section":132,"subsection":16,"order":68},"\u002Fsupport\u002Fsigning-in-on-a-new-device","New phone or lost phone","On a new phone you log in and you are done. How to handle your old phone, and what to do when it is lost.",{"path":241,"title":102,"description":242,"section":141,"subsection":100,"order":40},"\u002Fsupport\u002Fstarting-a-parking-session","Pick the zone you are in, check your vehicle and start. With an end time, which you can choose yourself.",{"path":244,"title":245,"description":246,"section":141,"subsection":106,"order":96},"\u002Fsupport\u002Fstopping-a-parking-session","Stopping a parking action","Stop your parking action when you drive off. You pay until that moment. If you do not stop it, it stops at your end time.",{"path":248,"title":249,"description":250,"section":158,"subsection":72,"order":96},"\u002Fsupport\u002Ftopping-up-your-balance","Topping up your balance","Put money on your account with iDEAL. You can use your balance straight away for your next parking action.",{"path":252,"title":253,"description":254,"section":132,"subsection":28,"order":40},"\u002Fsupport\u002Fturning-on-notifications","Setting up notifications","Choose which notifications and emails you get about your parking action, and let your phone show them.",{"path":256,"title":257,"description":258,"section":132,"subsection":22,"order":96},"\u002Fsupport\u002Fviewing-or-requesting-your-data","Requesting your data","Request a copy of the data we hold about you in the app. You receive it by email within 7 days.",{"path":260,"title":261,"description":262,"section":123,"subsection":56,"order":96},"\u002Fsupport\u002Fwhat-does-parking-with-simplepark-cost","What does parking with SimplePark cost?","The municipality's parking rate, € 0.29 per parking action and € 0.29 per payment. No subscription.",{"path":264,"title":265,"description":266,"section":158,"subsection":72,"order":40},"\u002Fsupport\u002Fwhich-payment-methods-are-supported","How do you pay at SimplePark?","In advance from your balance through iDEAL, or afterwards with automatic payment. What the difference is and what it costs.",{"path":268,"title":269,"description":270,"section":141,"subsection":100,"order":12},"\u002Fsupport\u002Fwhy-can-i-not-start-a-session-here","Why can't I start a parking action?","If starting does not work, the app tells you why. Find your message and read what to do about it.",{"path":272,"title":273,"description":274,"section":141,"subsection":106,"order":12},"\u002Fsupport\u002Fwrong-license-plate-or-zone","Wrong license plate or zone","You cannot change a running parking action. Stop it and start a new one, with the right license plate or in the right zone.",{"path":276,"title":277,"description":278,"section":123,"subsection":56,"order":40},"\u002Fsupport\u002Fyour-first-parking-session","Your first parking action","What you need for your first parking action, how the app works and the two mistakes that are easy to avoid.",[280,295,310],{"id":281,"avatar":282,"bio":287,"extension":8,"meta":288,"name":289,"role":290,"sameAs":291,"stem":293,"__hash__":294},"authors_en\u002Fen\u002Fauthors\u002Fjasper-demmers.yml",{"src":283,"alt":284,"width":285,"height":286},"\u002Fimages\u002Fblog\u002Fauthors\u002Fjasper-demmers.webp","Portrait of Jasper Demmers",928,1029,"I bring complex ideas to life. I maintain an overview of our entire infrastructure and how it all connects, translating this into secure and stable apps. Through meticulous maintenance, I then ensure that the technology never lets you down.",{},"Jasper Demmers","Co-founder and CTO",[292],"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fjasperdemmers\u002F","en\u002Fauthors\u002Fjasper-demmers","cp4Dy63n_rs5G1TvRYBu_Ty0LXiEG53vfxBCUzNYTVE",{"id":296,"avatar":297,"bio":302,"extension":8,"meta":303,"name":304,"role":305,"sameAs":306,"stem":308,"__hash__":309},"authors_en\u002Fen\u002Fauthors\u002Flucas-castelein.yml",{"src":298,"alt":299,"width":300,"height":301},"\u002Fimages\u002Fblog\u002Fauthors\u002Flucas-castelein.webp","Portrait of Lucas Castelein",857,798,"I translate the product vision and customer insights into a focused roadmap, clear user stories, and a compelling UX\u002FUI. Additionally, I take a hands-on approach to building the platform's technical foundation by developing secure, scalable APIs and robust business logic.",{},"Lucas Castelein","Co-founder and product lead",[307],"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flucas-castelein\u002F","en\u002Fauthors\u002Flucas-castelein","aZNBK0AJv0neiTv_cveT461YTqvLe6DgVlflJ-S2-EQ",{"id":311,"avatar":312,"bio":316,"extension":8,"meta":317,"name":318,"role":319,"sameAs":320,"stem":322,"__hash__":323},"authors_en\u002Fen\u002Fauthors\u002Fsjoerd-van-gerwen.yml",{"src":313,"alt":314,"width":315,"height":315},"\u002Fimages\u002Fblog\u002Fauthors\u002Fsjoerd-van-gerwen.png","Portrait of Sjoerd van Gerwen",204,"Sjoerd is the initiator and driving force behind our team. With his enthusiasm and talent for bringing people together, he assembled the right people to make SimplePark a reality.",{},"Sjoerd van Gerwen","Co-founder",[321],"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fsjoerd-van-gerwen\u002F","en\u002Fauthors\u002Fsjoerd-van-gerwen","HuD5uyYeaG4lmQ2bDVZ59AS8vtdq2ExBEggDkBZK2Rg",{"id":325,"title":135,"author":326,"body":327,"description":136,"extension":408,"meta":409,"metaTitle":410,"navigation":411,"order":40,"path":134,"publishedAt":412,"section":132,"seo":413,"stem":414,"subsection":22,"updatedAt":410,"__hash__":415},"support_en\u002Fsupport\u002Fchanging-your-details.md","lucas-castelein",{"type":328,"value":329,"toc":401},"minimark",[330,339,344,380,383,387,390,394],[331,332,333,334,338],"p",{},"You change your name, address, email address and phone number under ",[335,336,337],"strong",{},"Settings › Account",". A new email address or phone number is confirmed with a code we send to it. Only then is the change final.",[340,341,343],"h2",{"id":342},"how-to-change-your-details","How to change your details",[345,346,347],"steps",{},[348,349,350,357,374,377],"ol",{},[351,352,353,354,356],"li",{},"Go to ",[335,355,337],{},".",[351,358,359,360,363,364,363,367,370,371,356],{},"Tap what you want to change: ",[335,361,362],{},"Full name",", ",[335,365,366],{},"Phone number",[335,368,369],{},"Email"," or ",[335,372,373],{},"Address",[351,375,376],{},"Enter the new details.",[351,378,379],{},"For an email address or phone number: enter the code you receive.",[331,381,382],{},"Your name and address appear on your invoices. An invoice we already made does not change with them.",[340,384,386],{"id":385},"new-phone-number","New phone number",[331,388,389],{},"If you log in with your phone number, it is also your new login number. So change it before you cancel your old number. If you no longer have your old number and cannot get in, contact us.",[340,391,393],{"id":392},"the-code-does-not-arrive","The code does not arrive",[331,395,396,397,356],{},"Check the number or address you entered, and for an email also check your spam. See ",[398,399,197],"a",{"href":400},"\u002Fsupport\u002Fgeen-verificatiecode-ontvangen",{"title":402,"searchDepth":403,"depth":403,"links":404},"",2,[405,406,407],{"id":342,"depth":403,"text":343},{"id":385,"depth":403,"text":386},{"id":392,"depth":403,"text":393},"md",{},null,true,"2026-10-25",{"title":135,"description":136},"support\u002Fchanging-your-details","gXr0oZF-Wk9m-e3Rr90pBaTuS1WHzwdHqb-MkbZ88Ns",1792960803057]