Knowledge base

The knowledge base holds the answers to the questions that come up while you park. It covers installing the app and setting up your account, starting, extending and stopping a parking session, what such a session costs and how you top up or switch on direct debit, and how you manage your number plates, notifications and personal data. The articles describe the app screen by screen, using the screen names and buttons you see on your own phone, so you can follow a step without hunting for it. When something goes wrong, each situation is written out: a session that will not start, a payment that fails, or a penalty notice you receive. What the municipality decides is covered too, such as rates, zones and paid hours, because that differs per place. If your answer is not here, our customer service will help you further.