We send a 6-digit code by text message to your phone number, or by email to your email address. The code is valid for 15 minutes. If it does not arrive, first check that you entered the right number or address.
The text message does not arrive
- Check the number and the country. If it is wrong, tap Enter another number.
- Make sure you have mobile signal. A text message does not come in over wifi.
- Wait a few minutes. If you see Code already sent, use the code you already received.
- Foreign number? Some providers do not let text messages from the Netherlands through.
The email does not arrive
- Check your spam or junk folder.
- Check the address. If it is wrong, tap Enter another email address.
- Wait a few minutes. Some mail providers hold messages back for a moment.
The code does not work
If you see Invalid code, check that you are using the digits from the latest message. If the code is older than 15 minutes, request a new one.
Still nothing after 15 minutes? Contact us.
