iDEAL is how you top up your balance. You pay from your own banking app and the credit lands almost immediately, so you can top up even when the car is already parked. The payment runs through Mollie; your bank details never reach SimplePark. There is no screen where you pick a payment method: a top-up always goes through iDEAL.
How to top up
- Go to Profile › Balance.
- Tap Top up.
- Enter an amount under Choose your own amount, or tap one of the four suggested amounts below or.
- Tap Pay, pick your bank and confirm the payment in your banking app.
- Back in the app you see Payment successful: the amount is on your balance and ready to use.
The four suggested amounts are not fixed. The first tile is the minimum that applies to you at that moment and is already selected; the other three step up from there. If you got here from a parking session your balance could not cover, that first amount is exactly what you were short. The helper text under the input field, "Between … and …", carries the same bounds.
| Limit | Value |
|---|---|
| Lowest amount | € 2, or your shortfall if that is higher |
| Highest amount per payment | € 500 |
| Highest balance on your account | € 1,000 |
At the bottom it says "Excluding transaction costs of € 0.29". Top up € 15 and your bank debits € 15.29, while € 15.00 lands on your balance. After that you receive an email with the invoice as a PDF.
The messages you may run into
| Message | What is going on |
|---|---|
| Processing payment | We are waiting for your bank to confirm |
| Top-up failed | Nothing was debited; try again |
| Finish setting up your account | Complete onboarding first |
Processing payment adds: "This usually only takes a few seconds. Once your payment completes, you will be redirected automatically." Better not to close that screen, because processing may then take longer. If you are already at € 1,000 there are no tiles and the screen says: "Your balance cannot exceed € 1,000.00. Use some of your credit before topping up again."
The payment went through, but the credit is not there
Usually the credit is there within seconds. When your bank is busy, the confirmation can take a few minutes. Open the Balance screen again afterwards; that fetches the balance anew. Still nothing after ten minutes while your bank did debit the amount? Email [email protected] with the time and the amount. With Mollie's payment reference we look up the payment and credit your balance.
Your balance runs out while parking
If you do not have enough credit for a zone, the app shows Insufficient balance along with the minimum you need. Which button sits below it depends on the zone: in a day-card zone it is Top up balance, which opens the top-up screen with the required amount already filled in. In a regular zone it is Set end time: you pick a shorter end time there, so the session fits within your balance. See also Which payment methods are supported and the rates page.