The receipt for a single parking session arrives by itself: as soon as a session is finished we send an email with your parking receipt; the date and time of the session are in the subject. The receipt is attached to that email. In the app you find the same details under Activities.
Finding the details in the app
- Tap Activities at the bottom.
- Find the session by date and tap it.
- The Activity screen shows the details of that one session.
The list is grouped by day, newest day first. The detail screen has the rows Vehicle, Type ("On-Street Parking"), Parking time, City, Location and Total cost. The total says how much of it was service fee, for example "€ 3.45 (incl. € 0.29 service fee)".
Right after you stop
When you stop a session, the Parking action completed screen appears first: "Your parking activity has ended successfully. Below are the details." It puts Zone, Code, From, To, Parking fee and Service fee together. Handy for quickly checking that the end time is right.
When an invoice suits you better
A parking receipt confirms one session. If your employer or bookkeeper asks for a document with a VAT breakdown, use the statement under Profile › Invoices › Usage. That collects your parking costs per month, with the service costs and the VAT listed separately. You can only request it once that period has closed. See Requesting your invoice.
A session that is still running
There is no receipt yet for a running session: the end time and the cost are not final. While a session runs, the app does show the Current rate and the End time at which it stops. As soon as you stop, the price is calculated and the confirmation follows by email.
A session you cannot find
Activities holds every session on your account, across all your vehicles, including ones you deleted later. Search by date. If a session is missing, it was probably started from another account, for instance by someone who added your license plate to their own account. That person also got the confirmation email.