At SimplePark, invoices always arrive by email, at the address on your account. There is nothing to switch on: the invoice for a top-up is sent by itself, and the statement of your parking costs you request yourself whenever you need it.
What you get automatically
| When | The email |
|---|---|
| After a top-up | Confirmation that your balance has been topped up, with the invoice for that top-up |
| Before a direct debit | Announcement that we are about to collect, with the invoice for the settlement |
| After a parking session | Your parking receipt, with the date and time of the session |
All three carry the document as a PDF attachment. The direct debit announcement also names the amount and the bank account, and says the amount will be debited in the coming week. If the collection is triggered by hitting your threshold, that email also says that you have reached your billing threshold.
What you request yourself
Your monthly parking costs live under Profile › Invoices › Usage. Open the statement you need and tap the download icon in the top right; you then see Invoice sent: "We have sent your invoice to …" You then get an email that the usage statement you requested is ready for you. This only works once the period has closed: while it is still running, Status carries the badge Open and there is no download icon. See Requesting your invoice.
Check where the email goes
- Go to Profile › Account.
- Look at the address under Email.
- If it is wrong, tap Email and enter the new address.
- Confirm with the 6-digit code we send to that address.
From then on your invoices go to the new address. Invoices already sent are not resent; you request those again in the app if you need them.
No invoice received?
- Check your spam or promotions folder and add [email protected] to your contacts.
- Check the address under Profile › Account.
- Did you park in that period? Without parking sessions there is nothing to itemise.
- Was it about a top-up? Check under Balance › Transactions whether the payment went through.
If the statement is in the app but the email never arrived, write to [email protected].