Just started with SimplePark? These are the questions new users ask us most, each with a short answer and a link to the article that goes deeper.
Do I need a subscription?
No. You only pay per parking session: the municipality's parking rate plus a € 0.29 service fee. If you do not park for a month, you pay nothing. See What does parking with SimplePark cost.
Why do I have to top up credit in advance?
Because that way you always know what you spend. With credit you can never park more than you have added and you get no bill afterwards. For some accounts we enable direct debit; you are notified when we do, and from then on you pay your parking costs afterwards. See Which payment methods are supported.
Can I get my credit back?
Credit you have added stays on your account for future parking actions; you cannot transfer it back to your bank yourself. So top up amounts that match how often you park.
How does the parking officer know I have paid?
Enforcement checks by licence plate. The scan car or officer looks in the national system to see whether a paid session is running for your plate in that zone. You put nothing behind your windscreen. That is why your plate has to be exactly right.
What if I pick the wrong zone?
Then you are unpaid as far as enforcement is concerned, even though a session is running. Always check the zone code on the sign next to your car against the zone in the app. See Choosing the right zone.
What happens if I forget to stop?
You always set an end time when starting, and your session stops there by itself. You get a push message while it runs and a warning shortly before it ends, so you can tap Extend if you stay longer. How often, and how long in advance, you set under Profile › Notifications. See I forgot to stop.
Can I pay for someone else's car?
Yes. Add the vehicle under Vehicles and pick it when starting, using the Vehicle picker. Adding a vehicle is free, and you add as many as you need. See Parking for another licence plate.
Does SimplePark work in car parks?
Not yet. SimplePark is for paid street parking. In a car park you pay at the car park itself. See Where you can park with SimplePark.
Do I get an invoice?
Yes, but not as a single bill for all your sessions. Under Invoices you find Your administration with two entries: Payments, the invoices for your top-ups, and Usage, your parking costs per month. You request an invoice there and we email it to you as a PDF; there is no download to your device. See Downloading an invoice.
How do I reach you when something goes wrong?
Email [email protected]. If you need help right now while parking, call or WhatsApp +31 85 2033 299. Always mention your licence plate and, if it concerns a session, the zone and the time.