You log in with your Phone number and your Password on the Welcome back screen, or with Continue with Google or Continue with Apple. Your email address is not a login credential, and we ask for no SMS code when you log in, not even on a new device. When it goes wrong, the cause is almost always one of the situations below.
The message "Login failed"
The app shows the dialog Login failed: "The phone number or password you entered is incorrect. Check your details and try again." So the combination does not match. Check this:
- Is the country code in front of your number right? A Dutch number goes after the flag, without the leading zero.
- Mind capitals and spaces in your password, certainly if you type it rather than have it filled in.
- If you are not sure of your password, tap Forgot password below the password field and set a new one with an SMS code. See Forgot password.
Your account runs through Google or Apple
If you originally signed up with Continue with Google or Continue with Apple, no password belongs to your account. Entering your number on Welcome back then gives the same Login failed message, however good your password is. Tap the same button as the first time on the Sign in screen instead.
Cannot remember which it was? Try Forgot password. If you get No account found after confirming the new password, there is no password account for that number, so it runs through Google or Apple. Once you are in, you can see it for certain under Profile › Security at Signed in with.
You get in, but cannot park
That is not a login problem. Two messages are common:
- Complete your account settings: "Complete your profile to start parking." Tap Continue and finish the onboarding: name, email address, phone number and a vehicle.
- Account blocked: "Your account is blocked. As a result, you are unable to start any parking actions." We set that block by hand; an unpaid invoice blocks your vehicles, not your account. See Account blocked by an outstanding amount.
The app hangs or shows an error
- Check your internet connection; on a network problem the app says No connection.
- Close the app completely and open it again.
- Install the latest version from the App Store or Google Play.
- Remove the app and install it again. Your data is stored with us, so you lose nothing.
If you see Too many requests with the text "You're doing this too often in a row", wait a few minutes before trying again.
If that does not get you there, email [email protected] with your account's phone number, the type of phone and a screenshot of the message. Mention whether you recently changed phone or number. A running parking action simply keeps running meanwhile; if it needs stopping and you cannot get in, call +31 85 2033 299.