Payment problems
A payment that fails, a direct debit that was reversed or an outstanding balance that blocks your account. What is going on and how to resolve it.
Articles
Payment failedA failed top-up means nothing was debited and nothing was added. How to check that, try again and resolve it if the bank did debit the money.Paying an outstanding amountAn outstanding amount ends up on an invoice. How to find that invoice in the app or in your inbox, pay it and start parking again straight away.Account blocked by an outstanding amountIf an invoice is open, your vehicles are blocked and you cannot start a session. Pay the invoice and you can park again straight away.Direct debit reversedA reversed or failed direct debit becomes an open invoice you pay yourself. Why a debit goes wrong, what it means for you and how to prevent it.Payment method declinedDoes your bank decline the payment or the € 0.01 verification payment for linking an account? The cause is almost always the bank. How to fix it.