A request to delete your account is refused as long as something financial is still open. Three things block the request: open invoices, a negative balance and a positive balance. Go through this list before tapping Send; it takes you five minutes.
Checklist
- Stop running parking sessions. Check under Activities whether one is still running, on another plate too, and tap Stop.
- Pay open invoices under Profile › Invoices › Payments with Pay now.
- Make sure your balance is at € 0.00: park it off, or ask support for a payout.
- Turn Automatic debit off under Balance if it is on.
- Request the invoices you want to keep; they arrive by email.
Running parking session
While a session runs, costs keep adding up and your balance can still go negative, and that blocks the request. So stop the session first. On the map you do that with Stop action, on the activity itself with Stop. See Stopping a parking session.
Open invoices
An open invoice blocks deletion: "You have unpaid invoices. Pay them before you can delete your account." While that invoice is open your vehicles are blocked as well, so you cannot park your credit off any more. Deleting does not undo a debt either; the claim remains and we keep the data needed to collect it. See Paying an outstanding amount.
Your balance
Both a negative and a positive balance hold up the request. With a positive balance the app says: "You still have credit in your wallet. Use it up or contact support to have it paid out before you can delete your account." You cannot arrange a payout yourself in the app, so email [email protected] for it. The deletion screen also warns that remaining credit is irreversibly forfeited, so do not count on getting it back.
Direct debit
If Automatic debit is on, your parking costs are collected afterwards. Turn it off under Balance and pay whatever is still open, so no debit follows your request. You remove the linked account under Balance › Linked accounts with Delete mandate.
Keeping invoices
You do not download invoices to your phone: you request them under Profile › Invoices, under Payments or Usage, after which you see the screen Invoice sent, with the text "We have sent your invoice to …". The pdf comes as an attachment to that email. Do this before your request and keep the emails; asking for a copy afterwards is more work. See Downloading an invoice.
Done with the list? Then send the request as described in Deleting your account.