Confirming your email address

When you complete your account we ask for your email address and send a 6-digit code to it. You enter that code in the app. There is no button and no link in that email: you always confirm with the code. This is how we know the address is yours, because it is where you receive your invoices, your parking confirmations and messages about your account.

Confirming your email address

The code is valid for fifteen minutes and works once. To use a different address, tap Enter another email address.

The email does not arrive

Work through these points in order:

• Junk mail. Check your spam or promotions folder. If the email is there, mark it as "not spam" so later messages land in your inbox.
• Typo. One wrong letter and the email goes to someone else. Tap Enter another email address and check the address.
• Give it a moment. The email is usually there within a minute, but some providers hold messages briefly.

Code already sent

Request a code again too quickly and you get Code already sent: "A code has already been sent; use the previous code." Look up the email you already have. You can request one code per minute per email address, so wait a moment before trying again.

If the code is wrong you see Invalid code. Check that you are using the digits from the most recent email and that no space was copied along.

Why we need your email address

You do not sign in with it: that is your phone number, or Google or Apple. We use your email address to reach you:

• the parking confirmation after every completed action;
• the invoice for a top-up and your monthly usage statement;
• messages about your account, such as an upcoming direct debit or an unpaid invoice.

Without a confirmed address you cannot complete your account, and without a completed account you cannot park. See Completing your account.

A different email address later

You can change your address at any time under Profile › Account. You then get a new code at the new address. See Changing your email address.