Signing up is one thing, parking is the next. Between the two sits a single wizard in which we ask for four details: your name, your email address, your phone number and your first vehicle. The app starts it by itself after you sign up. Until you finish it, you cannot start a parking action.
The four steps
- Add name: your first and last name, for your invoicing.
- Verify email: your email address, confirmed with a 6-digit code from the email.
- Verify phone number: your number, confirmed with a 6-digit code by text message.
- Add vehicle: your licence plate; the app looks up the brand, model and year for you to check.
At the top you see Step {x} of {y}. The wizard only shows the steps still open for you, so that total is not always four: if you signed up with your phone number, it is already verified and that step does not count.
Why we ask for these details
| Detail | What for |
|---|---|
| Name | Appears on your invoices and statements |
| Email address | Parking confirmations, invoices and messages about your account |
| Phone number | Signing in, and securing and recovering your account |
| Vehicle | Without a licence plate there is nothing to register with the municipality |
You may stop halfway
You can close the wizard with the cross. Whatever you have filled in stays. The map then shows Complete your account settings: "Complete your profile to start parking." Tap Continue to carry on where you left off.
As long as the wizard is unfinished you cannot start a parking action. Try anyway and the app shows Finish setting up your account with a Finish setup button. So finish it before you park the car, not while standing next to it. Topping up waits for the same thing: tap Top up and you get that same message.
A step will not go through
- Code already sent: a code is already on its way. Look up the previous email or text instead of requesting a new one.
- Invalid code: check that you are using the digits from the most recent message and that no space was copied along.
- Vehicle not found: the app does not recognise the plate. Check it character by character and make sure the country is right.
- Vehicle already exists: the plate is already in your account.
Everything you enter here can be changed later: name, email address and phone number under Profile › Account, vehicles under Profile › Vehicles. If you get stuck, email [email protected] with the step it fails on and the message you see. See also Adding your first vehicle and Changing your name and address.